Matrícula on-line na Universidade Federal de Alagoas: proposta de manual eletrônico para subsidiar as matrículas em cursos de graduação.

Abstract

Public Administration, to better meet the needs of society, seeks effective actions and solutions to offer quality services in the interest of all citizens. Federal Public Universities, as they belong to the group of Public Administration bodies, follow the same logic when increasing new practices and tools that contribute to the improvement of their institutional results. The present research aims to develop an electronic manual with instructions on the stages of carrying out remote registration to assist students and employees of the Federal University of Alagoas, based on the principles, guidelines and governance mechanisms established by decree nº 9.203/2017. The research used a qualitative approach and was characterized as explanatory and descriptive. Regarding the type of methodological procedure, the case study was used. Some stages of the Business Process Management (BPM) cycle prepared by Association of Business Process Management Professionals ABPMP were used to develop research planning, analysis, and process design. Preliminary interviews and later semi-structured interviews were carried out with employees involved in carrying out the online registration process for new entrants to understand the issues relating to the changes that had occurred. In the analysis stage, we sought to understand the current functioning of the process through the analysis of institutional documents and interviews, which made it possible to identify possible improvements to the process. Subsequently, the process mapping was prepared based on the analyzes carried out, the procedures for carrying out the process were systematized, which served as the basis for the preparation of the proposal for the electronic manual. The results revealed that there is no formal tool that supports and optimizes the online enrollment process at UFAL. In this sense, the product of this research achieved one of the objectives by presenting a proposal for a procedures manual to contribute to improving the functioning of the online registration process.