Mapeamento de processos do fluxo de trabalho em uma empresa gráfica localizada em Paulo Afonso – BA

Abstract

The increasing competitiveness of the current market encourages companies to seek differentials for survival in order to serve their customers and improve their performance. As a result, companies such as those in the jobbing process industries are concerned about the performance of their business. This includes graphic design enterprises, whose challenge is to manage their processes while maintaining product quality and delivering to the customer quickly. In this sense, there is a need for companies to improve their processes, checking workflow problems in search of improvements. With this guidance, this work aimed to evaluate the application of process mapping in a company with processes in jobbing, to identify unnecessary processes and bottlenecks and propose improvements to mitigate or eliminate waste, delays and rework. Thus, a case study was conducted with on-site visit and interviews with employees of a printing company located in Paulo Afonso - BA, and constructed flowcharts of the work process of the company and each sector. The results indicated that the most significant problems are related to the information flow, which was verified through the GUT matrix from an action plan that all sectors of the company need to improve their processes. Finally, it can be concluded that process mapping presented itself as a simple tool that allowed a more detailed knowledge of the workflow, being able to identify problems to implement improvements.