Padronização de processos em rede: um estudo de caso nas escolas de educação básica na cidade Maceió - AL

Abstract

Process Management is a strategic area that, when implemented applied, enables significant improvements in organizational performance. Standardization, clear process hierarchy, and mapping techniques are essential for operational efficiency and effectiveness. Implementing BPM platforms is crucial for integrating business activities, fostering a culture of continuous improvement, and aligning with organizational goals. This study aims to analyze, through (As Is) mapping, the request and requirement processes in an Educational Network with two branches that execute this process differently, identifying bottlenecks in its execution. The methodology, qualitative in nature, involves a case study with interviews and observations of staff in the schools' administrative offices for data collection, and theoretical research for BPM tool application. Based on the findings, the study seeks to develop a new automated flow (To Be) and create a plan to implement and standardize the process across the Education Network.