Procedimento Operacional Padrão (POP) de fiscalização de contrato no âmbito de uma unidade de alimentação e nutrição hospitalar: elaboração e implantação

Abstract

Outsourcing refers to the process by which a company hires a company to carry out activities that are not its core business. Thus, outsourcing the meal production service is a common practice for public administrations that need to provide food for their employees, students, patients and others. It is crucial to monitor the execution of the contract between the companies in order to guarantee the quality of the service provided. Tools such as the Standard Operating Procedure (SOP) help with this by standardizing the procedure, describing sequential instructions for its execution. With this in mind, the aim was to draw up and implement a SOP for supervising a service contract in a hospital Food and Nutrition Unit (UAN). A practical field study was carried out at the UAN of a university hospital in Maceió/AL, run by the Brazilian Hospital Services Company (EBSERH). The process of preparation and implementation involved observing and recording the routine activities of the inspection team and then describing them and, in parallel, analyzing the Terms of Reference (TR) governing the contract. The corrective actions taken by the inspectors in the event of non-conformities found throughout the service provision process were also recorded. The SOP was then drawn up, including aspects such as the executor, objectives, materials required, description and execution of procedures, corrective actions, forms, tools/manuals, indexes and parameters based on the TR, its annexes and current legislation pertaining to the production of meals. Implementation was carried out by training the team. During the training, the team had the opportunity to give their opinions on the activities described and analyze whether they were in line with their reality. In this way, the SOP was also able to clarify doubts. By drawing up the SOP, it was possible to standardize these procedures according to the reality of the unit. In short, the implementation of these procedures is important for standardizing actions in order to guarantee the proper execution and quality of the services offered. It should also be noted that this end-of-course work is divided into the following parts: a literature review (theoretical basis on the subject) and a scientific article, covering the methodology and results and discussions on the implementation of an SOP.