Elicitação de fatores-chave para apoio à gestão da terceirizazação de Tecnologia da Informação no Polo de Inovação Tecnológica de Alagoas: proposta, aplicação e validação inicial de um Framework analítico

Abstract

This work presents a proposal, application and validation of an analytical framework for the elicitation process of key factors within information technology outsourcing projects in the local context in the state of Alagoas. The proposal was based on the identification within the literature of key factors that were essential for success in projects involving IT outsourcing and also on the use of the multicriteria analysis methodology. Using the multicriteria analysis method, PROMETHEE II, a ranking of the most important key factors was elaborated according to the judgment of managers of companies present within the innovation ecosystem of Alagoas. The study was based on thirty-one judgment criteria that, in this case, were formed by the interviewed managers and twenty-one alternatives that were the key factors identified. The elaboration and study of the ranking was important, as it appears as a form of reference and support for the analysis of future projects involving IT outsourcing, as it informs which factors should be prioritized according to the desired objective of the manager within the project. The survey pointed to “quality production” as the most important factor, followed by “contract”, “top management engagement”, “risk management” and “communication” as the most relevant factors for IT outsourcing in the Technological Innovation Hub from Alagoas.