Análise da governança de TI em uma prefeitura do Nordeste do Brasil

Abstract

The study in question analyzed the existence or not of some IT governance model in a city hall of a capital in the Northeast of Brazil, investigating IT administration practices, taking into account the cultural and environmental characteristics of the organization. The study examined the different levels of information technology maturity within the city politics, as well as the influence of control institutions and the understanding of the concept of governance by municipal managers. The article addressed the origins and development of the concept of governance, as well as the relationship between the COBIT and ITIL frameworks. Through surveys and interviews, data were collected on the city politic's IT structure, strategic planning and the application of governance practices. The results show the lack of perception of the importance of IT in the municipal strategic management, the need for improvements in the area of IT administration, including the lack of planning instruments and the low level of application of governance practices. It is concluded that IT is not yet fully recognized as a strategic function in municipal public management, and efforts are needed to strengthen IT governance and improve service provision to the community.