Um modelo de processo baseado em conhecimento para apoiar a solução extrajudicial de conflitos.

Abstract

This research presents the definition of a game model, adapted to represent the alternative dispute resolution processes, according to which an abstract model is proposed, splitting the negotiation in steps. By the description of each step, the objectives, and necessary tasks to achieve them, are identified. Based on the researches presented, for each step, tasks are identified that could use Artificial Intelligence techniques, to support negotiators or third neutrals to lead the processes. Besides the possibilities presented by other authors, related to information retrieval, argumentation models, negotiation systems, among other subjects, two new approaches are presented: a conceptualization building system and the use of information filtering for recommender systems