A aplicação dos sistemas integrados como ferramenta na gestão de processos : um estudo em concessionárias alagoanas 2024

Abstract

The objective of this study was to analyze whether the benefits and results of using integrated systems, combined with accounting, in companies in the dealership sector in the city of Maceió, Alagoas, can be a relevant tool for process management and for the use of accounting information in decision-making, as well as to understand the perception of managers and owners on the subject. ERP, translated as Enterprise Resource Planning, consists of planning based on the organization's available resources. When correctly applied, the integrated ERP system, as a process management tool, can provide consolidation and/or growth of the company, ensuring business continuity and productivity. This highlights the importance of ERP in the context of process management. The methodology used had a qualitative approach, with the application of a questionnaire to obtain data from the dealership sector, addressing the internal activities of execution, control and management of information for decision-making, in addition to the dissatisfaction of managers and owners with process management in the companies analyzed. In view of the above, the study concludes that processes integrated into an ERP system can be a fundamental strategic tool in the current scenario of dealerships, considering the results presented by the research and the correlation observed between the data obtained.