Avaliação da implantação do PEC em uma unidade de saúde de um município alagoano: um estudo transversal

Abstract

The present study seeks to evaluate the implementation of the Electronic Citizen Record in a health unit in the city of Alagoas. From this perspective, it is understood that some factors may interfere with the implementation of the PEC e-SUS, with regard to the structuring of the unit, for the correct use of the system by professionals in health services, generating noise in the computerization of the unit. Based on the theory raised, a cross-sectional study was developed, with non-participatory, direct observation, case study type, with a qualitative approach and with an exploratory and descriptive design, in the universe of the Manoel Lins Calheiros Basic Health Unit in the municipality of Messias, in the state of Alagoas. Therefore, and without the need for statistical treatment, given the convenience of the study, the evidence was investigated by descriptive analysis of the literature collected, especially that which governs the e-SUS Implementation Manual of the Ministry of Health, as well as the National Guidelines of Implementation of the e-SUS Basic Care Strategy, comprising the implementation and use of the studied software based on the infrastructure and rofessionals' satisfaction in using the electronic medical record. The results showed that the implementation of this medical record in the researched unit is unsatisfactory, as is its use, since there are factors related to the infrastructure that directly interfere with the adequate installation of the system, such as insufficient electronic equipment, unstable internet and the network. of outdated electrical energy, as well as inadequate use of the system by professionals. It is concluded that despite technology being so present in people's daily lives, which includes health work processes, the system's implementation scenario is not ideal, just as it is necessary to awaken skills in professionals that, if qualified, can guarantee a better use of the system when managed, ensuring improvement in the services provided to health users.