Adoção de tecnologias da informação em uma instituição pública de ensino superior: análise a partir do modelo Technology Organization-Environment – TOE e da Teoria Institucional

Abstract

Considering the importance of technologies in the context of public administration, this research aims to analyze how technological, environmental, organizational, and institutional factors influence the adoption of information technologies in the extension activities of IFMA. To achieve this goal, this case study pursues the following specific objectives: to identify the technological aspects that impact the adoption of Information Technology (IT) in the context of IFMA's extension policy; to verify the influence of organizational factors on the IT adoption process in IFMA's extension policy; to analyze the impacts of environmental and institutional factors; and to develop a technical report with recommendations to improve this policy. For this purpose, the research adopts the perspective of the Technology, Organization, and Environment (TOE) framework and Institutional Theory, which utilize four elements—technology, organization, environment, and institutional aspects—as mechanisms for analyzing technology adoption. Regarding the methodological approach, this study is characterized as qualitative research with an exploratory and descriptive approach. To achieve the proposed objectives, the single-case study method is used as the basis for the investigation. In the data collection process, document analysis, participant observation, and semi-structured interviews were employed. The selected interviewees were ten public servants in management positions or strategic roles for the implementation of the extension policy. The results reveal that IT adoption at IFMA is strongly influenced by factors such as information centralization, system compatibility, government regulations, and institutional pressures. The study also identifies the need for specific interventions to improve technological integration in the public educational institution's context, such as increasing human resources, greater system proactivity, and reduced complexity.