Padronização do fluxo de atendimento do Centro Especializado em Reabilitação - CER III/ UNCISAL

Abstract

This project, developed in the ‘Specialization Program on Labor Management and Health Education’ at the Federal University of Alagoas, proposes an intervention in the Specialized Center for Rehabilitation care flow – CER III of the State University of Health Sciences of Alagoas, as strategy for adequacy of compliance with ordinance no 793 of 24 April 2012, that establishes the Network of Care to Person with Disabilities under the Unified Health System (from Portuguese: Sistema Único de Saúde - SUS) and establishes the criteria for the operation of the Specialized Centres for Rehabilitation. This study aims to standardize the attendance flow from the reception to the end hosting; sensitize the professionals about the importance of knowing the mentioned ordinance; set the role of each area in the proposed flow together with the management team; promote the integration of professionals from different areas inside the attendance flow; as well as to develop a Standard Operational Procedure – SOP, containing the attributions of each area in the attendance flow sketch to be adopted. The methodology is characterized by assessment of the situation on identifying an existent problem, with a view to solve it through the development of actions namely: carrying out a seminar to present and discuss the ordinance MS/GM no 793; forming a committee to define the role of each flow area; carrying out workshops to promote professional integration and developing the SOP with the attributions of each attendance areas and the proposed flow. As a consequence, it is expected that the users has an attendance providing high quality and effectiveness to better resolute its demands.