Operações logísticas do CDD AMBEV Maceió

Abstract

The purpose of this work is to describe and analyze the internal processes of a beverage distribution center, which outsourced its logistics processes, using a logistics operator, which operates from receipt to distribution. Located in the Benedito Bentes neighborhood, in the city of Maceió, Alagoas. The study sought to be based on a theoretical framework that covered the history of logistics, its emergence in the Second World War, evolution of the supply chain, receipt, storage, physical distribution, quality indicators and outsourcing of the logistics operation. This case study had as its methodology the collection of data through unstructured interviews with the people responsible for the processes to be studied, also using qualitative analysis, as it is a less formal method and direct contact with the interviewee and using the participatory observation. The study achieved its objectives in its entirety, demonstrating all distribution center processes as they encompass what was proposed. From the receipt of goods, through the storage of products, following the First expire First out method, feeding the picking area, assembling pallets, loading vehicles, delivery and return recording process, describing the KPI's (Key Performance Indicators), demonstrating how the transaction is carried out of the return and how it is received. The processes, when executed correctly, appear to be well established, as well-defined indicators, providing ways to achieve the best results. The work makes it possible to identify good practices that can be replicated or improved in the beverage segment.