Proposta de artefato digital para o Restaurante Universitário do Campus A.C. Simões da UFAL

Abstract

The University Restaurant (RU) at the Federal University of Alagoas is a large center for the daily flow of people, however, the orderly conditions in the current space have been the focus of discontent among users. Bearing this in mind, the present work aims to develop a digital artifact (website) that contributes to the redesign of the structure of the service provided at the UFAL University Restaurant, seeking to understand the context in which individuals find themselves and their relationship with the environment in question, also investigating the interaction factors between users and artifacts to obtain the best result according to the observed needs. The research used to collect data was based on the collection of information provided by interviewees through questionnaires applied virtually and in person, in addition to an observatory analysis of the on-site environment, with the support of the Design Thinking and Péon methodology, the latter exclusively for website development, validating the importance of design in improving services and building good interfaces. Therefore, through the creation of a website and the installation of turnstiles and access and payment cards, the aim was to establish control over the daily flow of users, as well as the meals served, reorganizing and optimizing the service offered.