Gestão de documentos em uma indústria petroquímica: o caso de um arquivo em transição e expansão

Abstract

The research is based on a case study to investigate document management methods in a petrochemical company, discussing control, organization, safekeeping and access to documents and presenting data on the satisfaction of service users. Within what was discussed about the implementation of a new document control system, using questionnaires aimed at the work of the archive professional and the informational needs of the collaborators, it is concluded how essential it is to establish and maintain an active document management, seeking quick access to documents through efficient retrieval, as well as preservation and conservation.