Educação de usuários em bibliotecas universitárias no estado de Alagoas

Abstract

Users Education is an activity that provides interaction between users and the informational resources present in a library. This study aims to analyze the users education service promoted in university libraries, having as locus of research the Federal University of Alagoas (UFAL) and the Cesmac University Center (CESMAC). Research categorized as exploratory, being the case study the method applied. It has a qualitative and quantitative approach. For the design of the research it was used the Statistical Synopsis of Higher Education - 2019, developed by the National Institute of Educational Studies and Research Anísio Teixeira, in order to delimit the investigated institutions. An electronic questionnaire was applied for data collection. Through the results, it got evident that the users education service is being offered in libraries. However, it still requires attention and investment, as libraries do not have a formal program aimed at promoting users education and do not carry out users studies as a tool to assist the development of services, as they do not have enough human resources. The research contributes to a reflection about the essentiality ofthe users education service in the subjects’ education, as well as to highlight the importance of the librarian's and the library's role in the students' teaching-learning process.