O processo de penalização de fornecedores: um estudo de caso da Universidade Federal de Alagoas

Abstract

The study sought to understand how the sanctioning processes of companies contracted within the scope of the Federal University of Alagoas are developed. For this, we sought to identify the main behaviors of suppliers that represent breaches of contract. Through document analysis and adapted choice with the Institution's employees, it was also sought to define the main complications related to the development of these processes, as well as existing alternatives to face the difficulties. Through the perspective of the Transaction Cost Theory, evidence was verified that characterize a number of assumptions of opportunistic behavior and limited rationality, among which the perception by the interviewees that some companies hired by the University seek to act in a manner stand out. opportunist, aiming to maximize your earnings. With respect to limited rationality, this was evidenced by failures in communication in the internal documents that regulate the sanction of companies contracted in administrative processes developed with these processes. In the end, based on the contributions of the interviewees and based on the theory adopted, the study presented intervention proposals that aim to mitigate above all the attribute of uncertainty, facilitating the development of these processes with a view to improving the acquisitions made by the Entity.