Gestão da informação na proteção de dados: um estudo no Sistema Eletrônico de Informações no Estado de Alagoas

Abstract

Sensitive information is an important asset in the contemporary scenario, often used to map and model the behavior of individuals. Therefore, it must be managed in the best way possible, using electronic systems and adjusting to the user experience and data protection. With this, we seek to analyze the management of sensitive information in the Electronic Information System in the State of Alagoas. From this perspective, the research aims to describe the national and state legislations on data management and protection that underpins the information management process in SEI-AL; characterize the innovation processes that enhance compliance with regulatory provisions within SEI-AL; map the infrastructure that involves the registration of documents in SEI-AL; and identify the management possibilities aimed at protecting sensitive data in SEI-AL. The research analyzed the conditions of use of the Electronic Information System at the State Secretariat for Planning, Management and Heritage of Alagoas, the system's managing body, in the time frame from 2018 to 2024. Procedurally, regarding the objectives, this is an exploratory-descriptive research, with the aim of mapping and describing the elements that condition the management of information and the protection of sensitive data in the electronic information system. Regarding the approach, this is qualitative research, addressing the analytical categories that make up the structure of the system. Regarding the procedures, it refers to a documentary research, through document survey. The data collection had as its objective the infrastructure, management and classification of information, especially personal and sensitive information in SEI-AL. And, finally, the data were systematized in charts, figures and tables, aiming, at the same time, to improve organization, better visualization and greater potential for integration of scientific findings, in order to enable data analysis and discussions about the elements that enhance information management oriented to the protection of sensitive data. The analysis and discussion of the scientific findings were based on content analysis, operationalized in two phases, pre-analysis and analysis. The characterization of the information management conditions oriented to the protection of sensitive data, in the Electronic Information System, highlights its importance as an information management tool, mainly, in the scenario of innovation in public service and in the National Electronic Process. In fact, the system has tools that enable the correct management of sensitive personal information; however, for the correct execution of this process, some procedures need to be adjusted. It is considered that, in addition to the normative, technological and innovative aspects, the user experience and its importance are fundamental for correct functioning, therefore depending on a joint action of the various actors involved in the system.