Supervisão/coaching online: uma ferramenta de educação permanente nas organizações

Abstract

This study investigates the contributions of the process of Supervision/ Coaching Online, used in a continuing education activity of the gap in human development of employees in a retail organization in the city of Maceió. It proposes a form of supervision, which uses the assumptions of coaching in the online environment in the process of training of employees of this organization. This study is a mixed almost experimental. The objective of this research was to investigate the contributions of the process of Supervision/Coaching Online activity used in a continuing education organization in the distance. The specific objectives of the research were to identify individual skills to be developed by employees of the organization, from the job descriptions of the company; measure the level of skills development before the execution of the process of Supervision / Coaching Online; qualitatively evaluate the application process from the perception of employees that are involved, determine the level of development of the employees in relation to the powers set out initially by checking whether there was an increase in their development after the application process. To this end, variables were considered: the skills of employees, to evaluate the level of development in relation to each, and the other variable was the very process of Supervision / Coaching Online. The application of the study was conducted with nine subjects, all of them in positions of leadership in the company. We used the Moodle platform, interfaces with the chat, forum messages and postings of materials, with synchronous and asynchronous interactions. The main instruments for data collection were the psychological tests EFEx and IFP, with the aim of mapping the skills profile of employees and semi-structured interviews to assess qualitatively the process execution. As a result of research, it is possible to show that there are barriers to a job online continuing education in the enterprise space, which must be passed. However, from the time that employees take ownership of the process, taking responsibility for it, the involvement comes into existence, as well as learning and development are happening. Individuals demonstrate greater self-awareness and greater motivation to improve skills. The interactivity, combined with online communication through moodle, it becomes clear as facilitators of the learning process and development of individuals in the organization.