Apoio psicológico remoto prestado antes e no decurso da pandemia da covid-19: revisão dialógica da literatura

Abstract

This research aims to analyze the changes that occurred in remote psychological support, before and during the pandemic and to identify which technological instruments of information and communication - ICT are used in these services. To this end, a dialogical review of the written works was carried out on the VHL Fourm, which resulted in 21 publications, where 11 articles on the topic were uncovered, prior to Covid-19, and in the Public Domain documents that totaled 33 writings, in which it was found that only in 2018, the Federal Council of Psychology, authorized remote psychotherapeutic care, linked to the prior registration of the psychologists and the authorization of the Regional Councils, which was suspended in March 2020, intending to accelerate and continue psychological assistance during the period of social isolation. It was also found that among the psychological suffering caused by protective public health measures, by the high rate of illness and mortality and the range of social issues, linked and accentuated by the crisis caused by the Coronavirus, the Psychology Councils modified determinations, edited newsletters, resolutions, booklets and guides, aiming to regulate, guide and favor psychological support by Communication Technologies. Given the above, it is concluded that the pandemic has caused damage to the physical and mental health of the population, and although we cannot predict its effects and future negative impacts, the need to include mental health in a list of priorities is undeniable. We also do not know if the changes that have occurred in the regulation of ICT care Will remain, but that it will certainly become a definitive option or at least a hybrid service, therefore deserving of more research, dialogues and reflections.