Ferramentas de planejamento e gestão de processos de compras de material permanente : um estudo no Campus do Sertão da Universidade Federal de Alagoas

Abstract

Public purchases comprise contracts for goods and services carried out by public bodies in accordance with the laws and regulations in force and are of fundamental importance to support the development of the activities of these bodies. However, it is necessary that organizations continually seek to improve their demands, so that there is adequate application of public resources and agility in their processes, always seeking to comply with the basic principles of public administration and the principles proposed by the law on bidding and administrative contracts. Considering that, this study aims to recommend planning and management tools for the acquisition of permanent items for Campus Sertão, at the Federal University of Alagoas - UFAL. Specifically, it sought to: (a) map the organizational structure of the Coordination of Institutional Management — COGINST of the Campus do Sertão; (b) analyze the situation of the permanent material acquisition processes in the period from 2010 to 2020 by the Campus do Sertão; (c) identify strengths and weaknesses, opportunities and threats for the accomplishment of the permanent material acquisition in the Campus do Sertão, during the analyzed period; (d) develop tools that allow improvements for the planning and management of the permanent material acquisition process of the Campus do Sertão. As for the methodology adopted to achieve these objectives, it is categorized according to the means of investigation as bibliographic, documental and case study, and as to the objectives, as exploratory, descriptive and applied. Data were collected through interviews with employees of the institution itself, focusing on perceptions about the process of purchasing permanent items in their unit, and through a documentary survey, focusing on the management documents made available by the institution and in the norms published by the federal government, for greater reliability of the results. Then, the data were analyzed using a qualitative approach, through the content analysis technique. The results indicated problems related to the structure and organization of the department, due to the lack of clarity in the distribution of positions and attributions, small number of employees involved and lack of financial resources; related to planning, due to the lack of use of planning instruments and allocation of resources, and the lack of training of the employees involved; and also problems related to process management, due to the lack of knowledge of the employees about management tools, legal issues and the non-adoption of control monitoring mechanisms. However, despite these obstacles, it was also noticed a collaborative team that comes year after year in search of improvements for the department, through the search for greater resources, training and expansion of the number of employees involved. In this way, from the triangulation of the results, it was possible to develop tools to solve these problems, such as: an organization chart for the arrangement of positions and assignments, flowcharts for identifying and planning all stages of the process, proposals for training courses and indicators for monitoring and control of results. Therefore, this research contributes to COGINST’s planning and to the reach a better management of public resources.