Proposta de intervenção organizacional na Secretaria Municipal de Meio Ambiente no município de Rio Largo/AL, com objetivo de realizar melhorias nos processos de trabalho desta secretaria.

Abstract

This intervention proposal aims to improve the effectiveness of meeting the demands of the Environment Department of the municipality of Rio largo/AL in the performance of its attributions, through suggestions directed to the processes performed in the daily life of SEMA/RL. For that, and in view of the need for an orderly and efficient structure, interviews were carried out with both the technical servers and the Secretary in order to have an accurate diagnosis of the secretariat, identifying the shortcomings and failures and, therefore, so that there was assertiveness of the proposal to be suggested for implementation. In this sense, bibliography was used to support the proposal for the feasibility of a clear and objective methodology, which would remedy the deficiencies of those activities, and provide the required effectiveness and establish an evaluation cycle for the continuous improvement of the process. Thus, from the visit, some obstacles were found and to solve them, strategies were developed to be proposed and argued in this work. Furthermore, during the construction of this research, the proposals were developed and became an instrument of this project, considering that they were implemented in the public organization. Furthermore, improvements were suggested that would allow greater efficiency in the daily activities of the sector. Therefore, from the diagnosis, it was necessary to create a worksheet to monitor the daily activities of the secretariat. In addition, the need to create a booklet was identified to guide the issuance of environmental fees and fines so that all the secretariat's servers could carry out this activity. Also, the creation of an efficient and accessible whistleblowing channel was suggested as an improvement. Thus, all suggestions were presented to the Municipal Secretary of the Environment and became an instrument of this work.