Implantação de processo BPM - Business Process Management em uma empresa prestadora de serviços

Abstract

The business management process is a group of methodologies that offers support to the management of an organization. The value of planning a changing process with the goal of potentialize the performance and the good practice experience of a business increase the level of maturity of the company, making possible that his competitivity and longevity be maintained, against the variations and instability of the market. The goal of this research was the implementation of the Business Process Management – BPM in a micro company that provides service in the education area and evaluate the impacts caused by this transformation. For this, the change was planned by adding others methodologies of management support such the Operational Research and the Gamification, with the purpose of optimize the profit of the company while the process of training, elaboration and incorporation of the new work routines were occurring. With the end of the purpose implementation time, it was concluded that the methodologies was effective to the process, once the company was able to statistically maintain close to the greatest profit scenario and acquired the required abilities to implement the majority of the new process, according to what was purposed by the study. The collected results are relevant both for the organization and for the academic environment, opening new studies and research possibilities in the areas of interest described by this work.