Proposta de melhoria organizacional no processo de gestão de contratos de uma organização social de saúde

Abstract

Social Health Organizations - OSS are non-profit institutions belonging to the third sector that receive this title after being qualified to manage health units in states and municipalities that adopt this management practice. The present work seeks to answer the following question: how could the organization improve its accountability so that the contracts presented are in accordance with what is requested in the management contract? The objective of this work is to propose improvements in the management of contracts in a social health organization, with the help of the BPM methodology, using the SIPOC tool to map the process. Conducting semi-structured interviews with the main agents of the processes within the organization, with the interview, the responses were analyzed, so that the current contract flow could be set up, in order to point out the bottlenecks and propose an action plan. to improve the process with the help of Information Technology.