A aplicabilidade do Código de Defesa do Consumidor e do instituto da responsabilidade civil perante o comércio eletrônico baseado em dropshipping e marketplace

Abstract

This paper proposes to briefly explore the civil liability of intermediary agents in the dropshipping and marketplace business models, as well as the applicability of the Consumer Protection Code in electronic commerce, with the objective of safeguarding the rights of consumers in the online environment in the face of suffered damages. To this end, it was necessary to understand the scope of the incidence of the rules of the Consumer Protection Code and the institute of civil liability, as well as the dialogue of the rules in the Brazilian legal system. For that, a bibliographic methodology was used, through scientific articles, legislation, jurisprudence and doctrine relevant to the subject. All in all, it was possible to conclude that, despite the arguments raised by the suppliers, the CDC norms must be applied in consumer relations in the online environment, maintaining the objective responsibility of theseagents.