Gestão de riscos das atividades operacionais da Polícia Rodoviária Federal

Abstract

This study proposes an operational risk management model for the Brazilian Federal Highway Police Department from a theoretical model based on the existing theories and processes from law enforcement agencies and armed forces around the world. Two theories grounded this work: the former, Hill and Dinsdale (2003), which developed a learning foundation for effective risk management in two dimensions – the process dimension and the people dimension; the latter, Kaplan and Mikes (2012), which classified risks in three categories – preventable, strategy, and external risks. The unit of study was the Federal Highway Police’s Regional Superintendence in Alagoas, where a case study was performed interviewing six federal highway police officers with wide on-duty experience, in order to extract their perceptions about the hazards and risks involved at the operational activities and the theoretical model proposed, using the content analysis technique according to Bardin (2016). As results, the participants reported that the Federal Highway Police Department risk management should approach the process and people dimensions, establishing strategies and structures related to risks, as well as give flexibility to risk management process by valuing the human side on the risk decisions, which is based on knowledge, competencies, culture, values, and beliefs of its professionals. Specifically, the officers also reported the need to use it on-duty as well as the possibility of doing so, confirming its suitability and feasibility for the agency.