Síndrome de Burnout e estratégias de enfrentamento em hospital público de urgência e emergência

Abstract

This undergraduate thesis – TCC, composed of a scientific article and an intervention product analyzes the occurrence of Burnout Syndrome dimensions and associations with factors that compose the coping strategies used by preceptors in an emergency hospital and emergency room of Maceió. The study consisted of a quantitative descriptive cross-sectional study. There was a non-probabilistic sample of 124 professionals from social service, nursing, medicine and psychology areas who, besides assistance to the users, play the role of preceptors within their routine activities. Descriptive statistics, chi-square test (χ²), analysis of variance (ANOVA) with post hoc tests, and r Pearson correlation analysis were used. We verified that 66.1% of the subjects (f = 82) work in more than one health institution, and have an average workload of 51.83 hours per week (SD = 15.08). Within coping strategies, the positive reassessment factor was the most prevalent for our sample, demonstrating an emotional focus to deal with the stressors in the environment. The positive reassessment factor was the most prevalent for the sample, demonstrating an emotional focus to deal with the environment stressors. The second factor evidenced was problem solving, more effective in the daily services. Regarding MBI, it was evidenced that the sample studied presented a mean score for the three dimensions of burnout: 60 (48.4%) emotional exhaustion, 57 (46.0%) depersonalization and 54 (43.5%) professional achievement. Burnout syndrome is personal and institutional; therefore, it is necessary that institutions rethink management forms, and provide more adequate working conditions to minimize agents causing stress and increase resources for the use of more appropriate coping strategies. After obtaining results, the intervention product aimed to promote actions meant to reduce stress levels created by daily work activities, preventing diseases and generating general welfare. An informative primer on burnout and suggestions for stress management was also made.