Gestão de pessoas voluntárias: estudo de caso em três ONGs em Maceió

Abstract

The present work aims to present the functioning of the management of volunteer people in non-governmental organizations. The management of volunteer people is a relevant part to be studied, because without the financial return, organizations need to find ways to encourage such employees. This study has information on the profiles of volunteering, the way recruitment and selection are carried out, as well as monitoring and other activities involved in management. In addition to the research as a bibliographic base, information was collected through structured interviews applied with professionals in the area of people management in three Alagoas institutions from different sectors, being children, religious entity, and community in a specific neighborhood, for study with the manager responsible for the human resources sector at the NGO. In this way, it was possible to identify the profile of the institutions' volunteers, with information including sex, education, activities performed, age, among others. Despite the fact that each NGO has its unique characteristics, in some points, the similarity was noticeable, such as the fact that the biggest obstacle was the financial one, since, because it is a job that does not involve monetary compensation, keeping people voluntary for a longer time can be a challenge.