Os saberes e práticas sobre a comunicação de notícias difíceis numa residência multiprofissional em saúde

Abstract

The communication of hard news is defined as the information that gravely modifies the patient's perspective on their own future lives due to the health condition at the moment, emphasizing this communication as something common in the health professionals' routine. In that case, the research was done to analyze this professional's knowledge and practices on hard news at a university hospital medical residency program. It’s a descriptive case study with a qualitative approach and some exploratory characteristics. The produced data came from a focus group with eleven residents from the Residência Multiprofissional da Saúde do Adulto e do Idoso (RMSAA), and obtained through Bardin and Malheiros perspectives, composing three categories: 1) Meanings of bad news communication process and action protagonism; 2) Learning and living the practice; 3) Challenge to deal with emoticons and the eficiente communication relevance. From the results was verified that the residents deal with issues on understanding what is bad news, always associated with death and terminal diseases, as well as in the fact that this communication is something that Every professional on a team should deal with. Is clear the need to acquiring experience and learning methods to help in the bad news communication art – something very important and challenging to the multi-professional team. The biggest challenge is the emotional question. The theme needs more focus on health services. We believe that the results of the research may contribute to revealing the importance of the theme on the students and health care professionals, making it possible to deal with reality more accurately. The study also purposes two educational products, an educational vídeo, and a mini ebook.