Avaliação de desempenho no setor público: uma pesquisa bibliográfica.

Abstract

The performance evaluation is a necessary tool for people management in any organization. In the public services, its application differs from the private one due to the peculiarities inherent to the sector. Thus, this study aimed to describe how performance evaluation has been implemented in different organizational contexts in the public sector based on Google Scholar publications produced in the last five years. In order to achieve the aim, four specific steps were established. The first was to describe the performance evaluation method used in each case; the second, showcase most relevant information about each system; the third, to ascertain which were the main problems reported on the organizations performance evaluations; and the fourth was to make a comparative analysis between the cases, checking with the specialized literature. The information in this piece was obtained through bibliographic and documentary research, counting with the number of six cases wich contain the description of the systems and applied forms. The results were discussed in subchapter 4.5, where the comparative analysis was carried out to verify similarities and divergences between the cases, according to specialized literature. These results revealed that, although the systems applied in the institutions present positive points, there is a need to evolve in respect to several other points. Therefore, it is necessery to create a better structure and process of organization, providing training for the evaluators and preparation to the other parties involved in the process; also, to use the results providing feedback and make real changes in the work environment, not to exclusively comply to the legislation; and, ultimely, can the organizational culture undergoes evolution so that the performance evaluation is no longer seen as a mere legal procedure, but as an instrument capable of generating benefits for the civil servant, manager, team and, consequently , for the provision of public services.