Inteligência emocional como ferramenta na tomada de decisões dentro da gestão de instituições universitárias

Abstract

Emotional Intelligence (EI) is a topic that has been attracting interest since its introduction, gaining increasing popularity over the years. It is crucial for the decision-making process because it involves managing one's own emotions and those of others. Emotionally intelligent people are better able to deal with stress and pressure, remaining calm and clear-headed in challenging situations. They use empathy to consider different perspectives, facilitating effective communication and conflict resolution. Objective: To investigate the effects of using EI as a tool in the decision-making of individuals involved in the management of a university environment. Methodology: qualitative research through the application of a semi-structured questionnaire and thematic analysis. Conclusion: all participants recognize the importance of EI in the daily practice of their profession, but few actually use it. Since there is not enough technical knowledge to fully understand its absence and what it represents, tension and stress are reported at high levels among all volunteers, resulting in immediate, uncertain or reluctant decisions in the short term, making it preferable to avoid the problem and try to solve it once again after careful consideration. It is suggested that training programs in EI be included to stimulate personal and professional development.