Otimização de processos logísticos em um centro de distribuição de bebidas: um enfoque na implementação do PDCA

Abstract

In recent years, effective management has become crucial for the success of companies in a scenario marked by intense competition, constant changes in customer expectations, and rapid technological advancements. However, many companies still struggle to effectively apply these concepts. This study aims to identify problems and opportunities for improvement through the application of continuous improvement principles, seeking to adopt the PDCA method (Plan, Do, Check, Act). This contributes to the continuous enhancement of processes and the improvement of the organization's operational efficiency. Data collection will be conducted through direct observation, semi-structured interviews, questionnaires, and analysis of documents and records. The application of the PDCA method will involve an initial planning phase, where the assessment of results will focus on operational efficiency, error reduction, and the improvement of key performance indicators. The expected outcomes of this study include a clear identification of the problems and bottlenecks in the logistics process for servicing the self-service segment of a Beverage Distribution Center, providing a detailed understanding of the critical points affecting operational efficiency. Finally, the results of this work should provide a solid foundation for implementing an action plan for future interventions and continuous improvements, contributing to the sustainable development of the Beverage Distribution Center and serving as a reference for other companies.