O papel do business intelligence (BI) no processo de tomada de decisão: estudo de caso na Companhia de Saneamento de Alagoas - Casal, utilizando a plataforma Power BI

Abstract

This study presents the implementation of a Business Intelligence system at Companhia de Saneamento de Alagoas (CASAL), focusing on analyzing data from the National Basic Sanitation Information System (SINISA) through Power BI. The objective is to explore how this tool can impact the decision-making process, automate processes, improve the quality of information and provide strategic insights for management. The implementation process included configuration following the ETL (Extraction, Transformation and Load) flow, which allowed extracting the data, integrating it and organizing it in a format suitable for visualization and analysis. The research is based on a case study that included interviews and internal data analysis, highlighting managers' perceptions about the effectiveness of dynamic and interactive reports. The results indicate that Power BI facilitates real-time data integration and visualization of key performance indicators (KPIs), allowing for more agile and intuitive analysis.