Design Thinking no Desenvolvimento de Software: indícios e evidências na indústria e na literatura

Abstract

In an increasingly globalized and technology-driven scenario, the software industry seeks to act with maximum efficiency in creating innovative products aligned with user expectations. In this context, Design Thinking (DT) has become a fundamental tool for promoting innovation and improving software quality, as it focuses on the user experience with approaches that provide multidisciplinarity, prototyping and active collaboration of stakeholders. In this sense, several authors investigate how DT is used in real software development scenarios and what are the essential parts in this context. The objective of this research is to present a set of indications and evidence about DT in the context of software development, considering the perspectives of the industry and the literature. Identifying and mapping the main approaches to the use of Design Thinking in the production of computer systems. The methodology used in this work was based on two experimental studies based on research questions, systematic mapping, which explored the literature under Kitchenham’s guidelines, using three scientific databases, IEEE, ACM and SCOPUS, and, after verification and analysis of the results, 95 primary studies were identified. Then, a survey was applied to 105 technology professionals from different organizations, seeking to collect relevant data from professionals in the area about the context of Design Thinking. This study revealed a set of 116 practices, 45 models, 60 roles, 75 tools and 28 challenges associated with the adoption of Design Thinking in software development. These results can help professionals and researchers in the area to better understand the challenges and implement more effective solutions to improve their tasks in software development using Design Thinking approaches. In this way, this work contributes important resources to the software construction ecosystem, allowing the sharing of knowledge about the main elements of DT in software development.