Desafios contemporâneos do gerenciamento eletrônico de documentos: um estudo sobre o arquivo do Sebrae/Alagoas

Abstract

Electronic Document Management is essential for the planning and implementation of information services, providing indispensable technological tools for promoting communication, productivity and quality in document management, preserving information at the organizational level, as well as quick access, facilitating decision making. Since Sebrae/Alagoas's mission is to promote the competitiveness and sustainable development of entrepreneurship and micro and small companies in the state, it is essential that it has an ordered set of information and indicators that can support and enhance actions that allow the fulfillment of its objectives. mission. In this sense, the research undertaken understands that the archive has a decisive role and had as itsresearch problem the question: how is the electronic management of documents in the Sebrae/Alagoas permanent archive? The general objective was to study the process of electronic document management in the Sebrae/Alagoas permanent archive. For the methodological path, it was determined that the research in nature is quantitative and qualitative, in terms of objectives, the research is exploratory and descriptive. The research universe was made up of fellows who work directly in the Sebrae/Alagoas permanent archive. The data collection instrument was an online questionnaire consisting of 15 questions, 10 open questions and 5 closed questions. The results showed that Electronic Document Management in the Sebrae/Alagoas permanent archive is a consolidated practice and that the documents stored by the permanent archive are fundamental for the preservation of institutional memory. It is concluded that the contemporary challenges that arise are related to: security and physical infrastructure issues; treatment of sound, audiovisual and iconographic documentary types; digital storage and preservation.