Adoção de tecnologias da informação no Instituto Federal de Alagoas: estudo sobre a conversão dos processos físicos para o formato eletrônico a partir da teoria Unificada de Aceitação e Uso da Tecnologia (UTAUT)

Abstract

The study examines the implementation of the Integrated System of Heritage, Administration and Contracts (SIPAC) at the Federal Institute of Alagoas (IFAL) Campus Palmeira dos Índios. The adoption of the system was analyzed using the Unified Theory of Adoption and Use of Technology (UTAUT) and focused on the conversion of physical processes to electronic format. From the analysis carried out in the literature review, it was possible to identify that the application of UTAUT in the public service is recent, but has gained relevance, as evidenced by the growth of publications on the topic. The present research approach is characterized as qualitative, the data analysis, carried out with the servers/collaborators of the Ifal Campus Palmeira do Índios, revealed that the expectation of performance, including agility and efficiency of the processes, was a crucial factor in the acceptance of the SIPAC. Effort expectancy, although it varied, was mostly positive, highlighting the importance of an intuitive system. Social influence also played a significant role, with the use of SIPAC being widely encouraged and well accepted by employees. Facilitating conditions, such as IT infrastructure and technical support, were identified as essential for the effectiveness of the system. The results indicate that SIPAC has the potential to significantly improve administrative management in the public service, aligning with users' expectations and promoting greater efficiency and institutional transparency. Finally, the management of the IFAL Campus Palmeira dos Índios presented a Technical Technological Product (PTT) with an intervention proposal and a strategic set of actions.