Elaboração e implantação de um sistema de triagem de usuários na recepção de uma unidade de Estratégia Saúde da Família

Abstract

The linking of users who are not from the territory to the ESF teams has negative consequences for the results that monitor the health service provided to the community. The huge number of patients linked to teams that are not from the assigned area weighs negatively on monitoring performance and achieving Previne Brasil's goals. Therefore, this work aims to develop and implement a user screening system at the USF reception that favors the non- linkage of demand users to ESF teams. The situational diagnosis was carried out using the quick estimation method, where the problem “inadequate linkage of patients to the ESFteams” was chosen as a priority topic. Service standardization through protocols is an excellent approach for solving recurring problems, as they direct the flow and establishdecision-making in a unique way. It is expected that the implementation of the protocol will guide the reception of users at the unit, classifying them in a unique and assertive way.Finally, as it is not a problem exclusive to our USF, this successful work can significantly contribute to improving the work process of other units facing the same problem.