Entre o desempenho e a descentralização : uma proposta de guia de procedimentos dos registros acadêmicos dos campi do IFAL

Abstract

The present work aims to understand how standardization in the execution of academic records procedures, through a specific guide, can improve the performance of the Academic Records Coordinations (CRA's) of the Federal Institute of Alagoas (IFAL). The administrative decentralization of procedures impacts the uniformity of processes at IFAL, and the adoption of a standardized guide has the potential to improve the effectiveness of the services provided. This work seeks to contribute to the decentralization of academic records activities, reconciling the standardization of the execution of procedures with the autonomy of the different campuses. In this way, the implementation of this study promotes transparency, legal certainty and increases society's trust in the services offered by IFAL. This is an applied qualitative study of an exploratory nature, using primary and secondary data through a case study, through a documentary analysis. To contextualize the initial exploratory study. The development of this work resulted in the elaboration of a standardized procedure guide for IFAL that aims to guide the academic community on CRA procedures. The guide proposed in this work contains general guidance on the service; target Audience; necessary documentation; flowcharts; responsible; and the relevant legislation on academic records. New research can try to understand the ways to reverse the logic of adapting institutions to systems. Furthermore, through this work, it is possible to research which instruments are suitable for implementing administrative decentralization that brings equivalence between the distribution of responsibilities and the training offered in local units.