Comunicação: um novo olhar no processo de humanização dos trabalhadores do CER III-Pam-Salgadinho

Abstract

National Politics of humanization (PMN) stimulates communication among manargers, workers and users to building collective processes of confronting relations of power, work and affect that in most of times create actions and attitudes without humanity interfering in the autonomy and responsibility of the professionals of health. This project aims to implement na effective communication system in the Specialized Center for Physical Rehabilitation – CER III. Presents the problems currently faced and demonstrates the importance of consistent communication among workers to minimize problems such as miscommunication between different shifts professionals, disjointed information and mismatch information. The project is based on analyze from behavior and interview of some workers; besides analyzing of documentary relating to introduction of the National Politics of Humanization to Attention and Management in the Sistema Único de Saúde-Humaniza SUS and the Federal Constitution of 1988 and other sources of research.