Projeto de intervenção para melhoria no acolhimento aos usuários da Unidade Básica de Saúde Rosalvo Ivo no município de Campo Alegre - Alagoas

Abstract

The present research project aims to develop an intervention project to improve the reception of users of the Rosalvo Ivo Basic Health Unit. The choice of the researched theme is justified by the relevance in the development of academic research in the field of health and by the problems faced in the Rosalvo Ivo Unit. Due to the problems faced, the unqualified and undervalued reception was identified, which was discussed and demonstrated through the intervention plan. For the elaboration, it was based on the idea that the qualification of health professionals, the creation of a routine of care for acute demands, the institution of a permanent education policy and the constant improvement of work processes are fundamental premises to achieve the intended objective. The results obtained from the intervention plan are positive, but they require greater qualifications and investment in the Unit and its professionals.