Aplicação da metodologia de gerenciamento PDCA em um setor de papelaria

Abstract

Globalization, coupled with the growth of production scale and technological advancements, stimulates increased competition among organizations in search of customers. Thus, the need for modernizing internal management processes, both at the strategic and operational levels, has emerged to foster demand growth. The research highlights the importance of increasing organizational productivity and implementing quality management to solve problems and reduce negative impacts. Using the PDCA cycle, the study was conducted in a stationery company in Alagoas, demonstrating the application of the methodology. The lack of productive registration and control systems motivated the choice of this approach, which can be applied in various sectors to enhance internal processes continuously and effectively. This research aimed to prove the applicability of quality tools in a stationery company in Alagoas, showcasing improvements such as cost reduction, increased customer confidence, and a more organized work environment. It was found that challenges encountered in implementing improvements in large industries are also present in small businesses, albeit with initial resistance that decreased over time as positive results emerged. The work yielded outcomes through cost-effective solutions, leading to a cultural shift within the company, where employees started implementing other action plans to address additional issues. The implementation of a mindset of continuous improvement was deemed effective and crucial for the competitiveness and survival of the stationery business amidst the daily challenges of entrepreneurship in Brazil.