Tecnologia como aliada à gestão de recursos humanos: proposta de uso de um chatbot para automação de um processo de recrutamento e seleção

Abstract

Digital transformation has been gaining more and more space within organizations. The use of technology in the creation or modification of activities brings great opportunities for improvement, optimizing routines and contributing to better results. The emergence of digital solutions to meet recruitment and relationship demands is increasingly frequent, which enables, in practice, more agility and assertiveness in the execution of processes through the use of these tools. This work aimed to present a chatbot as a proposal for use to assist in a recruitment and selection process, acting as a facilitating agent, making the selection process more agile and efficient. The research carried out was of the explanatory type, with experimental methodology, using the technique of qualitative data analysis, through the creation of an electronic channel for interaction with people applying for job vacancies, in order to collect the curricular data in the recruitment stage and store them for use in the selection stage. The issue revolved around how the chatbot can improve the recruitment and selection process, and to answer this question, a prototype was built to carry out the online recruitment process, through a more technical approach, using software to assist in the process. The result showed that when interacting with the solution, the candidate informs their data, which is collected and stored in a database for later analysis. The speed with which the information is collected, the reach of the solution and the possibility of obtaining advanced filters in the database to search for the profile of the desired candidate, are some of the positive factors found in the final result of the research.