Mapeamento de Processos Organizacionais no setor público estudo de caso da coordenação geral da Prefeitura Municipal de Arapiraca-AL

Abstract

This academic study delves into the significance of efficient management within the public administration sphere, particularly focusing on the General Coordination of Agreements within the Municipality of Arapiraca, located in the state of Alagoas, Brazil. The primary aim of this research is to comprehend the current state of organizational processes within this public entity, identifying areas susceptible to improvement and assessing the feasibility of mapping these processes. Emphasizing the pivotal role played by the agreements department in resource acquisition and the management of instruments such as Agreements and Transfer Contracts, which represent substantial investments within the municipality, is essential. The study outlines the specific responsibilities associated with each role within the General Coordination of Agreements. Additionally, it details the intricate procedures involved in executing Agreements and Transfer Contracts, especially in the context of construction and engineering services. This particular domain involves overcoming challenges encompassing the execution of instruments, bidding processes, project implementation, financial disbursements, compliance reporting, and the archival of documentation, subject to extensive audits. The impetus for this research stems from the identified need by the author, who operates within the Agreements department, to enhance its management. The primary objective is to facilitate knowledge transfer across different administrative regimes and improve the operational efficiency of the agreements department. Consequently, the research goals encompass an exhaustive analysis of process status, identification, categorization, and mapping of a critical process within the coordination, alongside an investigation into the interactions between the agreements department and other municipal sectors. In conclusion, documentation and standardization of procedures play a pivotal role in ensuring the efficiency and transparency of public administration. This research aims to contribute towards enhancing services offered to the Arapiraca community, ensuring more effective, transparent, and responsible utilization of public resources.