Análise do novo sistema digital de bilhetagem eletrônica no transporte urbano de passageiros de Maceió

Abstract

Urban mobility is developing and expanding, so cities must seek methods in the management and planning of urban transport to facilitate people's daily lives. From the concept of Smart Cities, it is understood that modern cities tend to connect technology and infrastructure, thus providing a positive impact for the citizens who live there. With the relationship between technology and mobility, there is the electronic ticketing system. Thus, the present study sought to reflect on the new technology that was implemented in collective passenger transport in the city of Maceió, the electronic ticketing system. If, on the one hand, the new technology brought an expectation of improvement in the quality of transport, price, accessibility and ease for Maceioenses, external users of the service of these transports, in addition to internal customers of the companies. On the other hand, the fact that not all people who have credit, debit and company cards will be unable to use transportation, and the refusal of the country's currency is unconstitutional; another negative factor is the lack of information at the public transport points themselves for people who do not have access to technological means, information such as: which lines pass in the place, times and destinations. Through the new system, some functions are being increasingly synthesized to seek technological advancement, such as the position of public transport collectors and employees of card recharge points. In addition, the Planning Sector will also be analyzed in order to verify if the results generated are consistent with the initial expectations of the project. The work will be developed through a qualitative and quantitative approach, through checklists, semi-open questions and open-ended questions. Finally, the impacts that technology provides to public transport managers, Planning Department and transport users will be analyzed.