Fretup: facilitando o contato entre clientes e motoristas de frete através do design de serviços

Abstract

The current services market covers truck drivers and large companies with platforms and applications that connect them during negotiations. However, for the citizen who wants to transport a change or the small store who just wants to deliver an order, there are not many options. The search for drivers of small and medium-sized vehicles takes place in social media groups or by referral within communities, which does not provide security for the customer or visibility for the driver. Within this scenario, the project presented here uses service design to develop a digital artifact that facilitates the contact process between customers and drivers in a safe way. To achieve this objective, a bibliographical review was carried out on the most relevant themes for the project within the field of Design, which was applied methodologically in four stages: Discovery, Definition, Development and Delivery.