Percepção dos gestores de escritórios contábeis acerca da implementação da assistente virtual desenvolvida pela Secretaria da Fazenda do Estado de Alagoas

Abstract

The present study aimed to verify the perception of accounting office managers regarding the implementation of the virtual assistant (Nise) created by the Department of Finance of the state of Alagoas – SEFAZ/AL. This research, of a descriptive and quantitative nature, had a sample of 42 accounting professionals and, in order to reach the objective, a questionnaire was used, structured in two parts and containing 11 open and closed questions. The results showed that the implementation of the virtual assistant (Nise) changed the routine of the accounting office, bringing advantages such as ease and innovation to service users. It is worth noting that some services such as debt settlement, installment payments and issue of tax forms, release of seized goods and rectification of amounts charged were optimized with the virtual service. Regarding the difficulties encountered by accounting organizations with the implementation of Virtual Assistance, it was noted that reduced service hours and the lack of training for service users were the most mentioned by accounting professionals. Finally, it was found that the virtual service sought to modernize, expand and facilitate access to specialized service, in addition to strengthening the relationship with the taxpayer, based on trust, transparency and dialogue.