Mapeamento sistemático sobre a utilização de sistemas de planejamento de recursos empresariais

Abstract

With the constant and significant advancement of technology, the need to meet the demands of various sales sectors, and the relentless desire of entrepreneurs to address this need in order to achieve a higher profit margin, the use of systems that enhance corporate performance and results becomes necessary. To achieve this, the use of software with this purpose is essential. Thus, this work presents a systematic mapping of the use of Enterprise Resource Planning (ERP) systems and their importance for businesses. It provides an analysis of scientific articles related to the success and failure factors in the implementation of ERP systems. The results indicate that the use of ERP systems brings various benefits to business processes across different departments, provided that the project is executed with control and excellent management by both parties responsible for implementation. However, the implementation of these systems also presents challenges and critical success factors that must be considered. This work contributes to understanding the importance of ERP systems and identifying trends and challenges in the field.