Comunicação interna. Estudo de caso na empresa: Hand Talk

Abstract

This research presents a survey of documents relating to the company Hand Talk, with the objective of analyzing how Hand Talk's internal communication takes place. An analysis of documents extracted from the websites of the applications and programs used for internal communication was carried out, as well as a discourse analysis through the interviews conducted, to extract the manager's perception of the communication channels and the form of communication established. As a result, it was possible to see that Hand Talk works asynchronously and that the communication channels are efficient tools for carrying out activities. Thus, even with the physical distance between employees, there is a productive flow of communication and appropriate use of each communication channel. Hand talk manages to use technology effectively and promote good interaction between employees and managers.