A gestão de TI em uma unidade hospitalar em tempos de Covid-19: estudo de caso em um hospital regional de Santana do Ipanema – Alagoas

Abstract

Given the Covid-19, the work processes in the Information Technology (IT) sector of the regional hospital unit in Santana do Ipanema, suffered considerable impacts that enabled the application of process management to overcome them. This work aims to remodel the work processes of the IT sector in a hospital unit, using process modeling. This is a qualitative research with a case study. In the study it was identified that the process of using the system was in a positive mode and that during the pandemic and after its remodeling brought gains in efficiency, time optimization as well as eliminating anomalies. Considering the results presented, we can state that remodeling processes in the unit in the IT sector during the pandemic proved to be efficient and contributed to a more effective management.