Histórias contadas a partir do uso de tecnologias da informação e comunicação em uma Unidade Covid-19

Abstract

In this study, I approach the meanings produced from the use of technologies for the communicative processes between the team, user, family and friends during the period of isolation and hospitalization in a Covid-19 Unit of a public teaching and care hospital. The research is based on Social Constructionism, based on the analysis of discursive practices and production of meanings. To do so, I resorted to a conversation wheel to collect the dialogues between professionals and residents who were part of the humanization team responsible for conducting video calls for virtual visits. From then on, I built dialogical maps, aiming to identify the linguistic repertoires used. The analysis of the maps pointed to three categories: “Affectations”, “Challenges” and “Potentialities”. In addition to the categories, I resorted to some stories told in the circle or in daily conversations with the team, during the virtual visits. made me reflect on the importance of virtual visits to reduce social isolation and promote family-user rapprochement as a strategy for emotional support during the hospitalization period. Through the use of technology, hospitalized people have the opportunity to receive affection and support from the family that contributed significantly to his recovery, helping to work through grief, reducing anxiety, fear of death and feeling lonely in a situation of vulnerability and improvement of his clinical condition. consideration in care practices the uniqueness of the subjects. The stories told also point to the different realities assisted ranges, from adverse situations to comic cases. Hard technology began to configure access to the network of affections. Being able to see and talk to family and friends, maintain bonds; provide the first mother-baby contact; hope resumed by a conversation after extubation; a grandmother who met her granddaughter during virtual visits; and even the integration and sharing of difficult news pertinent to the family during the medical bulletin. The good acceptance of the virtual visit service and the emotional gain achieved by hospitalized people and their families emerged at different times during the research care for patients affected by Covid-19, but expanded to the proposal to implement a permanent virtual visit service in the various hospital sectors, especially for people hospitalized in the Intensive Care Unit and users in contact precaution hospitalized in clinics. I suggest that the topic continues to be studied in future research, in the post-pandemic context.