Desenvolvimento e validação de aplicativo para atendimento de urgência no Sistema Público de Saúde

Abstract

Introduction: The treatment of dental emergencies aims to relieve pain and infectious symptoms in the oral cavity, but many patients do not know when to seek this type of care, which ends up generating unnecessary searches in the units and consequent organizational weakness. Considering the technological era currently experienced, the use of digital tools to promote education is becoming increasingly common and undeniably effective. Objectives: Thus, the application “OdontoUrgências-SUS” (BR512021001983-0) was developed, which will allow the patient to know when their signs and symptoms are classified as urgent, in addition to indicating the closest places where the patient can be treated for free. Methodology: Refers to a methodological study based on systematic instructional design for patients through a cell phone application that was developed in three stages: application creation, software registration request and validation. The application sketch was made through MarvelApps website and was hosted later, on partnership with the Faculty of Computer Engineering, on DigitalOcean provider with a JavaScript code developed using a Node.js technology and a data bank (MongoDB) with the gobject of supporting HTTPS requests made by several telephone devices simultaneously using the odontourgencias.net.br domain. The registration request solicitacion was made with the INPI and later e-mails inviting students and professors from the Faculty of Dentistry of UFAL, as well as dentists from the public system to carry out the validation. CEP/UFAL: CAAE number 31509920.9.0000.5013, protocol approved under number 4.028,058. Results: The present work presented as results the creation of an application, which has as its main function the triage of the user through the filling of forms with the signs and symptoms portrayed by the same. Based on the responses obtained, the platform will redirect the user to the closest health unit that meets the patient's demand. To test the software's usability and satisfaction, online forms were validated and applied to dentistry students and teachers, as well as dental surgeons in the public network of Maceió. This validation showed high satisfaction and great usability of the application in all groups. Concomitantly, the registration of software that guarantees copyright to its holders for 50 years was required. Conclusion: Thus, the application showed great potential for innovation in clinical practice and helping the population.